Policies

Shipping & Returns

Delivery times, costs, returns and refunds. Last updated October 2026.

Delivery times

We hand-pack every order in Connemara. Once your order has shipped, it usually arrives in:

During busy periods please allow a little extra time. If your order hasn't arrived, contact us and we'll look into it.

Delivery costs depend on where your order is going and are shown clearly at checkout before you pay.

Orders outside the EU may be subject to customs duties or import taxes, which are the responsibility of the recipient.

You can return a product up to 14 days after receiving your order. Please make sure products are unused and undamaged.

To start a return, email us with your order number and the items you'd like to return. We'll reply with return instructions.

Once we receive and check your return, we'll refund the original payment method. Refunds are usually processed within 14 days.

If an item arrives damaged or incorrect, contact us within 48 hours of delivery with a photo and we'll put it right.

Wholesale and trade orders are quoted individually, including delivery. See our wholesale page or request a quote.