Privacy Policy

Connemara Organic Seaweed Company
Last updated: [Insert Date]

1. Who We Are

This website is operated by Connemara Organic Seaweed Company (trading as Connemara Organic Seaweed Co.), a limited company registered in Ireland.

Registered Address:
CONNEMARA ORGANIC SEAWEED COMPANY
ROS AN MHÍL UACHTARACH
BAILE NA HABHANN
GAILLIMH
H91 XF2H
Ireland

Email: noel@connemaraseaweedcompany.ie
Website: https://connemaraseaweedcompany.ie/

For the purposes of data protection law, including the EU General Data Protection Regulation (GDPR), we are the “Data Controller” of your personal data.

2. What Personal Data We Collect

When you use our website or place an order, we may collect the following information:

Information You Provide Directly

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Account login details (username and encrypted password)

  • Order history

  • Marketing preferences

  • Reviews or comments submitted by you

Automatically Collected Information

  • IP address

  • Browser type and version

  • Device information

  • Website usage data (via cookies and analytics tools)

We do not collect uploaded files or sensitive personal data.

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil orders

  • Deliver products via our shipping provider

  • Process payments securely

  • Provide customer service and support

  • Manage your account

  • Send order confirmations and transactional emails

  • Send marketing newsletters (only where you have opted in)

  • Improve website performance and user experience

  • Comply with legal and tax obligations

We only process your data where we have a lawful basis to do so under GDPR, including:

  • Performance of a contract

  • Legal obligation

  • Legitimate interests

  • Your consent (for marketing and non-essential cookies)

4. Payment Processing

We use third-party payment providers to securely process payments:

  • Stripe (including Klarna, card payments, Apple Pay, Google Pay)

  • PayPal

We do not store full payment card details. Payment information is processed directly by these providers in accordance with their own privacy policies.

5. Shipping

We use An Post to deliver orders.

Your name, delivery address, and phone number may be shared with them strictly for delivery purposes.

6. Email Marketing & Customer Support

If you subscribe to our newsletter, your email address is stored and processed by:

  • Mailchimp

We only send marketing emails where you have explicitly opted in. You may unsubscribe at any time using the link in any email.

We use Tidio to provide live chat support on our website. Information you provide via chat may be stored to assist with customer service enquiries.

We do not send abandoned cart emails.

7. Analytics, Advertising & Cookies

We use certain third-party services to understand website usage and improve our services, including:

  • Google services (such as Google Analytics and Google Ads)

These services may collect:

  • IP address

  • Device and browser information

  • Website interaction data

We do not use TikTok Pixel or Meta/Facebook tracking tools.

We use the Complianz plugin to manage cookie consent in compliance with GDPR and ePrivacy regulations.

You can manage your cookie preferences at any time via the cookie banner on our website.

8. International Data Transfers

Some of our service providers (such as Stripe, PayPal, Mailchimp, Google and Tidio) may process personal data outside the European Economic Area (EEA), including in the United States.

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions by the European Commission

  • Other lawful transfer mechanisms under GDPR

9. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected.

Order data is typically retained for 6 years to comply with Irish tax and accounting obligations.

Marketing data is retained until you withdraw your consent or unsubscribe.

Account information is retained while your account remains active.

We securely delete or anonymise data when it is no longer required.

10. Your Rights Under GDPR

If you are located in the EU or UK, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Withdraw consent at any time

  • Request data portability

  • Lodge a complaint with your local Data Protection Authority

In Ireland, you may contact the Data Protection Commission:

Data Protection Commission

To exercise any of your rights, please contact:
noel@connemaraseaweedcompany.ie

11. Data Security

We implement appropriate technical and organisational security measures to protect your personal data, including:

  • SSL encryption

  • Secure hosting

  • Encrypted passwords

  • Restricted administrative access

However, no internet transmission is ever completely secure.

12. Children’s Privacy

Our products are available to the general public and are not restricted by age.

We do not knowingly collect personal data from children under 16 without parental consent.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical or operational changes.

The latest version will always be published on this page.

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