Terms & conditions

Connemara Organic Seaweed Company

Last updated · June 2026

1.Who we are

These terms govern your use of connemaraseaweedcompany.ie and any order you place with us. Please read them before buying. Placing an order means you accept them.

We are Connemara Organic Seaweed, a family business based at Lettermullen, Co. Galway, Ireland. Where these terms say “we”, “us”, or “our”, that is who we mean. Where they say “you”, we mean the person browsing the site or placing an order.

2. Placing an order

When you place an order you are making an offer to buy. We will send an order acknowledgement by email, but the contract between us is only formed when we email to confirm the goods have been dispatched.

We may decline or cancel an order before dispatch, for example if an item is out of stock, if there was a pricing error, or if we cannot verify payment. If we do, we will refund any amount already taken in full.

Ordering as a trade or wholesale customer? Separate trade terms apply, agreed in writing when your account is opened. The terms on this page cover retail orders through the website.

3. Prices & payment

Prices are shown in euro (€) and include Irish VAT where it applies. Delivery is charged separately and shown clearly at checkout before you pay.

We take payment at the time you order, through our payment provider. We do not see or store your full card details.

If a price is wrong

We try to price everything correctly, but errors happen. If we spot a clear pricing mistake on an item you’ve ordered, we will contact you before dispatch to ask whether you’d like to continue at the correct price or cancel for a full refund.

4. Delivery

We post Tuesday and Friday from Lettermullen. Delivery rates, carriers, and estimated timings for Ireland, the UK, the EU, and the rest of the world are set out on our Shipping & Returns page, which forms part of these terms.

Estimated delivery times are estimates, not guarantees. Risk in the goods passes to you on delivery. Where customs duties may apply outside the EU, responsibility for them sits with you as the recipient. We flag this at checkout where we can.

5. Your right to cancel & returns

If you are a consumer in the EU, you have a statutory right to cancel most orders within 14 days of receiving them, without giving a reason. Our own returns window is 30 days, which is longer. Full details and the step-by-step are on the Shipping & Returns page.

Items that can’t be returned

For health and food-safety reasons, the right to cancel does not apply to:

  • Food products that have been opened or unsealed
  • Sealed beauty products that have been opened after delivery
  • Anything made or blended specifically to your order

None of this affects your legal rights if an item arrives damaged, faulty, or not as described. In that case, just tell us and we will put it right.

6. Our products

We hand-harvest a natural, seasonal product. Colour, size, texture, and scent vary from harvest to harvest. That variation is normal and not a fault.

Information on the site about uses, recipes, and traditional benefits is provided in good faith and for general interest. It is not medical advice. Sea vegetables are naturally iodine-rich; if you are pregnant, take thyroid medication, or have a medical condition, please speak to your GP before adding them to your diet.

7. Accounts

You don’t need an account to shop, but if you create one you’re responsible for keeping your login details secure and for activity under your account. Tell us promptly if you think someone else has access. We may suspend an account if we reasonably believe it’s being misused.

8. Intellectual property

The site’s content (photography, words, recipes, illustrations, the Connemara Organic Seaweed name and marks) belongs to us or our licensors. You’re welcome to share links and to use our recipes at home. Please don’t copy our content for commercial use, or pass off our brand as your own, without written permission.

9. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t be limited under Irish law, including your statutory rights as a consumer.

Beyond that, we are not liable for losses that were not reasonably foreseeable, or for how products are used once they leave us. Our total liability for any order is limited to the amount you paid for it.

10. Governing law

These terms are governed by the law of Ireland, and the courts of Ireland have jurisdiction. If you are a consumer, you may also be able to bring proceedings in your own country of residence.

If any part of these terms is found to be unenforceable, the rest stays in force. If we don’t enforce a right straight away, that doesn’t mean we’ve waived it.

11. Talk to us

Questions about these terms, or about an order? We genuinely answer our own email. A real person in Lettermullen will reply.

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